Refund and Returns Policy
We have a 14-day return policy, which means you have 14 days after
receiving your item to request a return. This applies to physical products only.
Any classes purchased are considered final sale. If you have any questions regarding
the class you may reach out to us using the contact information listed below.
To be eligible for a return, your item must be in the same condition that you
received it, and in its original packaging. You’ll also need the receipt or proof
All returns are subject to a 25% restocking fee that will be deducted from your
To start a return, you can contact us at [firstname.lastname@example.org]. Items sent
back to us without first requesting a return will not be accepted.
Once we receive your product, we will credit the original form of payment
within 2 weeks.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the
item is defective, damaged or if you received the wrong item, so that we can
evaluate the issue and make it right.
Our policy allows for a full refund, on all defective items when the item is
received back. We will provide you a shipping label for your return
Exceptions / non-returnable items
Certain types of items cannot be returned. No refund on any on-line classes.
Please get in touch if you have questions or concerns about your specific
The fastest way to ensure you get what you want is to return the item you
have, and once the return is accepted, make a separate purchase for the new
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Please remember it can take
some time for your bank or credit card company to process and post the
If you have any kind of discrepancy with your order please contact us within
14 days of the delivery of your order at firstname.lastname@example.org
or you can call us at 1-828-332-4786