Shipping policy

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders are processed within 2 business days.

Shipments may be delivered on weekends depending at carrier discretion.

Shipping rates and delivery estimates

Shipping charges will be calculated at checkout.

Shipment method Estimated delivery time Calculation Cost

USPS 2 business days Based on Weight

USPS Priority 1-2 business days Based on Weight

All Shipments originate from the USA. Shipments are sent from our fulfillment

warehouse in North Carolina

Shipment to P.O. boxes or APO/FPO addresses

Shipments are allowed to PO Boxes in most cases. Restrictions may apply to

larger items.

Shipment confirmation and order tracking

Once your order is shipped you will receive a shipment confirmation and

tracking information.

Customs, duties, and taxes

Patches Sewing Studio is not responsible for any customs and taxes applied

to your order. All fees imposed during or after shipping are the responsibility of

the customer (tariffs, taxes, etc.).

Damages

Patches Sewing Studio is not liable for any products damaged or lost during

shipping. If you received your order damaged, please contact the shipment

carrier or our support team directly to file a claim. Please save all packaging

material and damaged goods before filing a claim.

Discrepancies

If you have any kind of discrepancy with your order please contact us within

14 days of the delivery of your order at Patches Sewing Studio.

INTERNATIONAL SHIPPING POLICY

Currently we are only shipping to locations within the United States.

RETURNS POLICY

We have a 14-day return policy, which means you have 14- days after

receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you

received it, and in its original packaging. You’ll also need the receipt or proof

of purchase.

All returns are subject to a 25% restocking fee that will be deducted from your

refund.

To start a return, you can contact us at msgretta@patches.biz. If your return is

accepted, we’ll send you a return shipping label, as well as instructions on

how and where to send your package. Items sent back to us without first

requesting a return will not be accepted.

For comprehensive return information, please refer to our returns policy

posted on this site.

For more information, email msgretta@patches,biz or

you can reach us by phone at 1-828-332-4786