DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2 business days.
Shipments may be delivered on weekends depending at carrier discretion.
Shipping rates and delivery estimates
Shipping charges will be calculated at checkout.
Shipment method Estimated delivery time Calculation Cost
USPS 2 business days Based on Weight
USPS Priority 1-2 business days Based on Weight
All Shipments originate from the USA. Shipments are sent from our fulfillment
warehouse in North Carolina
Shipment to P.O. boxes or APO/FPO addresses
Shipments are allowed to PO Boxes in most cases. Restrictions may apply to
Shipment confirmation and order tracking
Once your order is shipped you will receive a shipment confirmation and
Customs, duties, and taxes
Patches Sewing Studio is not responsible for any customs and taxes applied
to your order. All fees imposed during or after shipping are the responsibility of
the customer (tariffs, taxes, etc.).
Patches Sewing Studio is not liable for any products damaged or lost during
shipping. If you received your order damaged, please contact the shipment
carrier or our support team directly to file a claim. Please save all packaging
material and damaged goods before filing a claim.
If you have any kind of discrepancy with your order please contact us within
14 days of the delivery of your order at Patches Sewing Studio.
INTERNATIONAL SHIPPING POLICY
Currently we are only shipping to locations within the United States.
We have a 14-day return policy, which means you have 14- days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you
received it, and in its original packaging. You’ll also need the receipt or proof
All returns are subject to a 25% restocking fee that will be deducted from your
To start a return, you can contact us at firstname.lastname@example.org. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on
how and where to send your package. Items sent back to us without first
requesting a return will not be accepted.
For comprehensive return information, please refer to our returns policy
posted on this site.
For more information, email msgretta@patches,biz or
you can reach us by phone at 1-828-332-4786